Privacy Policy

Updated 06/30/2021

1. Liferaft Risk Technologies Privacy Policy
2. Consumer Privacy for California Users


1. Liferaft Risk Technologies Privacy Policy

This policy explains what information we collect when you visit or use Liferaft Risk Technologies's ("Liferaft," "we," "us," "our") website, liferaft.co (the "Website") and the services, products and content featured on the Website, including financial and insurance related products (collectively with the Website, the "Services"). It also has information about how we store, use, transfer, and delete that information. In addition to this policy, other policies that may apply to information collected about you include:

  • The privacy notices of our insurance partners found here and here.
  • Any HIPAA Notice of Privacy Practices: These notices describe how certain insurance-related products use and disclose "protected health information" ("PHI") about you, as well as your rights with respect to such PHI, to the extent such insurance-related products are "covered entities" under the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"). When we receive PHI about you in the course of performing services for a HIPAA covered entity, we receive it as a provider of services to the HIPAA covered entity, and are therefore a "business associate" under HIPAA. We use and disclose such PHI in accordance with our obligations under HIPAA, as well as our contractual obligations to such covered entity.

Information We Collect & How We Use and Share It

We collect and use information about you. We do not sell information about you to third-parties and have not done so in the past 12 months. The below table explains our current practices, and our practices for the past 12 months, related to:

The categories of personal information we collect about you

The purposes for collecting your personal information

Whether we disclose your personal information, and if so, to whom.

Type of Information Source of Information Purpose of Collection Disclosure
Full name User entry To create and maintain your account(s), verify your identity and to issue any policies Insurance carrier partners and their technology partners, banking partners, payment processors, cloud hosting providers, customer support service providers, communication service providers
Email address User entry To communicate with you and to create and maintain your account Insurance carrier partners and their technology partners, banking partners, payment processors, cloud hosting providers, customer support service providers, communication service providers
Payment, financial account and related transaction information User entry; payment processors To process payments, verify your identity and to maintain your account(s) Banking partners, payment processors
Social Security Number or Taxpayer Identification Number User entry To determine your eligibility for certain products, verify your identity and to create and maintain your account(s) Banking partners, cloud hosting partners
Age/Date of Birth User entry To determine your eligibility for certain products, verify your identity, create and maintain your account(s) and issue any policies Insurance carrier partners and their technology partners, banking partners, payment processors, cloud hosting providers
Partnership Status and Number of Dependents
Spouse's Name and Date of Birth (if applicable)
Home Address, State of Residence and Billing Address
Hospitalization Information
Cookies User browser To remember your preferences and otherwise facilitate and personalize your use of the Services Analytics service providers, cloud hosting providers
IP Address
Browsing and Usage Activity (e.g., what emails, pages and data fields you interact with)
Device Information (device or browser type)
In addition to the above, we also use or disclose all of the above information in the below circumstances:

with your consent or direction

to provide, test, personalize, improve and promote the Services, which may involve us disclosing information to service providers and other business partners

to promote the safety and security of the Services, enforce our Terms of Service, fight spam and other forms of abuse or suspicious activity such as fraud or financial loss, exercise or defend legal claims, protect against harm to the rights or property of us or third parties, cooperate with law enforcement and when we have a good faith belief the use or disclosure is required by law, which may involve us disclosing information to law enforcement, professional advisors and other third parties in connection with such activities

to your employer, employee-designated benefit partner or other plan sponsor, to administer or facilitate the receipt of benefits and benefit-related information

in connection with, or during negotiations of, any merger, divestiture, restricting, reorganization, dissolution, or other sale or transfer of some or all of our business, which may involve us disclosing information to other corporate entities, professional advisors and other third parties in connection with such activities

in connection with our receipt of professional services, which may involve us disclosing information to professional advisors, including our lawyers and auditors

We do not currently share information with non-affiliated companies for those companies to market to you.

Data Storage

Liferaft uses third-party vendors and hosting partners, such as Aptible, for hardware, software, networking, storage, and related technology we need to run Liferaft. We maintain two types of logs: server logs and event logs. By using the Services, you authorize Liferaft to transfer, store, and use your information in the United States.

Tracking & Cookies

We use browser cookies and similar technologies to recognize you when you return to our Services. We use them in various ways, for example to remember your preferences (such as default language), evaluate email effectiveness, and personalize content and other services.

Some third-party services, such as Google Analytics, to place their own cookies on your device. As explained below in the Third Party Services section, information collected by a third-party is subject to that third party’s privacy policy.

Your Choices

Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account). But, you can opt out of non-administrative emails such as digests, newsletters, and activity notifications from the unsubscribe link provided in the email.

We won’t email you to ask for your password or other account information. If you receive such an email, please forward it to us at [email protected] so we can investigate

Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our Website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com.

Third Party Services

Our Services may contain links to other online platforms operated by third parties. This Policy does not apply to their collection and use of information about you. Any information that you submit to or is otherwise collected by a third party is subject to that third party’s privacy policy.

Data Security

To protect information about you from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings, and requiring third-party service providers who handle information on our behalf to protect and safeguard your information. Further, if you are a former customer of our financial services, we will continue to treat your information in the same way as outlined in this Policy.

However, pease note that any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us through any means is transmitted at your own risk.

When you interact with an email sent from Liferaft (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction.

We won’t email you to ask for your password or other account information. If you receive such an email, please forward it to us at [email protected] so we can investigate.

Changes to this Policy

Liferaft may periodically update this Policy. We'll notify you of any material changes and take any other steps as may be required by law. The most current version of the policy will always be shown here.

2. Consumer Privacy for California Users

If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws. The CCPA does not apply to information collected pursuant to HIPAA or the Gramm-Leach-Bliley Act, as described above. Where the CCPA applies, this section provides additional privacy disclosures and informs you of key additional rights as a California resident.

Right to Know Request

Under the CCPA, you have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:

1. Categories of and specific pieces of personal information we have collected about you.

2. Categories of sources from which we collect personal information.

3. The business of commercial purposes for collecting personal information.

4. Categories of third parties to whom the personal information was disclosed for a business purpose.

5. Categories of personal information disclosed about you for a business purpose.

Right to Delete Request

Under the CCPA, you also have a right to request that we delete personal information, subject to certain exceptions. You may email us at [email protected] to have your information deleted.

Exercising Your Rights Under CCPA

You may make a request to know or delete by:

Email: Email us at [email protected]

We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth. If you have not previously shared your email address with Liferaft, we may not have enough information about you to verify your Right to Know and Right to Delete requests since we do not keep sufficient information to re-identify and link you to a prior visit to Liferaft. You may make a verifiable consumer request to access your personal information twice per 12-month period. We will not discriminate against you for exercising any of your rights under the CCPA.

Requests made through Agents

You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Contact Us

Please contact us with questions or requests for clarification.

Email us

[email protected]

Call us

(408) 933-9658 or (888) 977-8080

Help